Our commitment

Information Sercurity

We are committed to protecting the privacy of personal identifiable information of customers. Please read the “Privacy Policy” below for a better understanding of the commitment that we made, in order to respect and protect the rights of access

1. Collecting personal information:

– The information collected through our website will help irex.vn:

• Support customers when purchasing products

• Customer Troubleshooting

• Undertake customer surveys

• Implementation of promotional activities related to the products and services of IREX.

– Customers who need to support the proposal or have any questions need answering want to transfer information to us via the website irex.vn, you may be required to register with our personal information (Email , name, Telephone …). All information is declared to ensure the accuracy and legality. irex.vn does not bear any responsibility relating to the law of the declared information.

– We may also collect information about the number of visits, including the number of pages you view, the links (links) are clicked, and other information related to the connection to irex.vn. We also collect information that a Web browser (Browser) you use when browsing irex.vn include: your IP address, browser type, language used, the time and the Browser address access to.

2. Use of personal information:

– Irex.vn collects and uses your personal information for the purpose of appropriate and fully complying with the contents of the “Privacy Policy” is.

– When necessary we can use this information to contact you directly in forms such as: send open letters, orders, thank-you letters, information technology and security, …

3. Sharing of personal information:

– Except for the cases of use of personal information as described in this policy, we are committed to not disclosing the personal information of customers out.

– In some cases, we may hire an independent unit to conduct market research project and then your information will be provided for this unit to carry out the project. The third-party will be bound by a confidentiality agreement by which they are only allowed to use the information provided for the purpose of completing the project.

– We may disclose or provide your personal information in the case is really necessary as follows: (a) at the request of law enforcement agencies; (B) in cases where we believe it will help us to protect their legitimate rights under the law; (C) emergency situations and other necessities.

4. Security of personal information:

– When you submit your personally identifiable information to us, you agree to the terms that we mentioned above, irex.vn commit to personal privacy of customers in every way. We will use information security technologies such as: international standard PCI, SSL, … to protect this information from being retrieved, used or unwanted disclosure.

– However, due to technical limitations, no data can be transmitted over the internet that can be 100% secure. Therefore, we can not commit to making sure that the information you provide to us will be kept confidential absolutely safe, and we can not be responsible in case of access unauthorized personal information of customers as the case you voluntarily share information with others …. If you do not agree with the terms as described above, we recommend that you should not send any information to us.

– Irex.vn also recommends you should protect the confidentiality of information relating to retrieve passwords of customers and should not be shared with any other person.

– If using a shared computer people, you should log out, or exit all open windows Website.

5. Use of “Cookies”

– Irex.vn uses “cookies” to help personalize and maximize efficiency while your online time.

– A cookie is a text file placed on your hard disk by a Web page server. Cookies can not be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer and can only be read by a web server in the domain that issued the cookie to you.

– One of the purposes of cookies is to provide a convenience feature to save time when accessing your website irex.vn or visit irex.vn again without re-registration information facts being available.

– You can accept or decline cookies. Most Browser automatically accept cookies, but you can change the settings to refuse all cookies if you prefer. However, if you choose to decline cookies, it can impede and negatively affect a number of services and features that depend on cookies irex.vn website.

6. Provisions on “Spam”:

– Irex.vn really concerned about problem of spam (spam), the fake email we sent. Therefore, irex.vn confirmed only send e-mail to you only when you have to register or use the service from our system.

– Irex.vn commit not to selling, renting or leasing your email from a third party. If you inadvertently receive unsolicited email from our system as a cause of unintended, please click on this link to refuse Email attached, or direct notice to the board website.

7. Change policy:

– We can completely change the content in this site without prior notice, to suit the needs of irex.vn well as the needs and feedback from customers, if any.

– Content “Privacy Policy” applies only in irex.vn, not including or related third parties to place ads or links in irex.vn. We encourage you to read this policy Safety and security of third-party sites before providing personal information to those sites. We are not responsible in any manner for the content and legality of third-party websites.

– So you agree that, when you use our website to provide information means that you have admitted, agree to comply with and trust in the policy. Therefore, we suggest you look at the content of this page before accessing other content on the website and you should read and refer to technical content “Privacy Policy” of each site you’re visiting .

8. Contact information:

We welcome any comments, contact and feedback from you about the “Privacy Policy” is. If you have questions regarding please contact the following email address: [email protected]

Change Delivery – Refund

For these products the Company sold within 01 IREX month warranty eligibility, if any problems related malfunctions technically produced (except in case of leakage at the connector) Company You will change immediately for a new product 100%.

For these products the company brought back to the factory for warranty Company is committed to the delivery guarantee for maximum customer in 10 working days. In the case of products which the Company does not continue to produce and trade, the two parties would have agreed to come to the agreement between two parties.


When there is any problem about the product, at the latest within 24 hours Company staff will be on hand to IREX troubleshoot since receiving the notice within the City.

If the duration of the customer notices outside working hours, we will forward the information received to date is the next business to handle.

In emergency cases, customers can contact the hotline (028) 7300 1559 We will prioritize solving even in cases outside office hours or on holidays.

Warranty - Maintenance


For products sold by IREX Company within 1 month, eligible for warranty, if there are any problems related to production techniques (except for cases of leakage at the connectors), we will immediately exchange for you a 100% new product.

For the products the company brings back to the factory for warranty, the company commits to return the warranty goods to you within 10 working days. In case that product is not produced and sold by the Company, the two parties will discuss having an agreement
In urgent cases, please contact us via hotline (028) 7300 1559, we will prioritize handling even outside office hours or holidays.


When there is any problem with the product, within 24 hours at the latest, IREX employees will be there to fix the problem after receiving the notice within Ho Chi Minh City.

If your notice period is outside of business hours, we will forward this receipt to the next business day.
In urgent cases, please contact via hotline (028) 7300 1559, we will prioritize handling even outside office hours or holidays.

Payment Regulations


If the place of delivery and payment are an inner city and Ho Chi Minh City, we will collect on delivery or customers put money first partial order value depending on the order.


If the place of delivery and place of payment other than or in addition to the internal order of Ho Chi Minh City. We will collect money in advance 100% of the value of goods + shipping charges calculated according to the main mode of transport for our transfer before delivery.

After obtaining the credential moved your money, we will execute the order as requested. Payment can be divided into intermittent depending on the agreement before signing the contract

Transportation - Logistics


All customers who purchase products from IREX demand direct delivery at home.


Free delivery :

Shipping & free delivery in the region HCM City or regional member companies or agents of IREX

Delivery charge:

In addition to free shipping case above, the remaining cases will be charged according to the table of delivery of freight carriers charge 3rd or our table. This cost will be us informed and confirmed to you before you make the payment, and we conduct shipper.


Delivery time will be 1-7 days depending on the distance transported.

In some cases we can objectively deliver delays due to force majeure conditions such as bad weather, traffic conditions are not favorable, the car on the road delivery failures, malfunctions during shipment .

In the meantime reception, if your guest have any questions about shipping information please contact our hotline for assistance.


Service Our transport is responsible for the goods and risks such as loss or damage to goods during shipment from our warehouse to your guests.

You are responsible to check the goods on delivery. Upon detection of damaged goods, scratches, breakage, distortion indent, or the wrong goods, certifying the status of goods with delivery staff and immediately inform the customer service department’s hotline under us.

After your guests have signed consignee without notes or comments on goods. We are not responsible for the change required to pay for damage, scratches, breakage, indent distortion, the wrong goods, … from your guests later.

If transport services specified by your guests and your guests choose it will be responsible for the goods and risks such as loss or damage to goods during shipment from our warehouse to customer. Customers will be responsible for postage and related losses.